Last updated Novemebr 12, 2024

This privacy notice for Kapa Tec, LLC (doing business as Kapa Technologies and Nello Stream) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://www.kapatec.com, or any website of ours that links to this privacy notice

Download and use our mobile application (Nello Stream), or any other application of ours that links to this privacy notice

Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of Key Points

This summary provides key points from our privacy notice. You can find more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

1. What Information Do We Collect?

We collect various types of information in connection with our Services, including:

Personal information you provide: We collect personal information that you voluntarily provide when registering on our Services, expressing interest in obtaining information, or contacting us. This may include:

Names, phone numbers, email addresses, job titles, billing addresses, and payment data.

For SMS messaging services, your phone number and SMS interaction data are collected in compliance with A2P standards.

Sensitive Information: We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. How Do We Process Your Information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law.

3. SMS Messaging and Communications Compliance

Opt-In Requirement: By providing your phone number, you consent to receive SMS messages regarding scheduling, updates, promotions, and other relevant information related to our Services.

Opt-Out Option: You may opt out of SMS communications at any time by replying "STOP" to any SMS message you receive. After opting out, you may still receive non-marketing texts related to administrative updates and Services information.

Data Security: We comply with A2P messaging standards to ensure the security and confidentiality of SMS data collected, including using secured systems to store and manage data.

4. When and With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Service Providers: We share data with third parties who perform services for us. They are bound by contract to protect your data.

Business Transfers: In the event of a merger, sale, or asset transfer, your information may be disclosed.

Legal Compliance: When legally required, we may share your information to comply with legal processes.

5. What is Our Stance on Third-Party Websites?

We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services but are not affiliated with our Services.

6. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies to collect and store information, including for targeted advertising purposes.

7. How Long Do We Keep Your Information?

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law.

8. How Do We Keep Your Information Safe?

We implement security measures designed to protect your personal information but cannot guarantee complete security.

9. Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under 18 years of age.

10. What Are Your Privacy Rights?

Depending on your geographic location, you may have rights regarding access, correction, and deletion of your personal data.

11. Controls for Do-Not-Track Features

Our Services currently do not respond to Do-Not-Track browser signals.

12. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California or other specific states, you may have additional rights regarding your personal information.

13. Do We Make Updates to This Notice?

We may update this privacy notice periodically. The revised date will be indicated at the top of this notice.

14. How Can You Contact Us About This Notice?

If you have questions, you may email us at [email protected] or contact us by post at:

Kapa Tec, LLC

2500 Regency Parkway

Cary, NC 27518

United States

15. How Can You Review, Update, or Delete the Data We Collect From You?

Based on applicable laws, you may have the right to access, correct, or delete personal data we collect. Submit a data subject access request for assistance.